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How Hotels can Create a Special Guest Experience

How Hotels can Create a Special Guest Experience

GUESTJOY interviews former receptionist, Elle Loik, to find out what challenges hotel receptionist face every day and to also discuss ways that digital technology can improve a guest’s experience. We asked Elle for her insights into the above, and she says: ‘’The most challenging is to provide exceptional service to every guest! Apart from being a ... Read More
 
GuestJoy and Availpro Partnership Set to Improve and Customize Guest Journey

GuestJoy and Availpro Partnership Set to Improve and Customize Guest Journey

GuestJoy partners with Availpro Smart Channel Manager to allow hotels to better connect with their guests and increase guest satisfaction. GuestJoy – Guest Communication Tool, the leading provider of smart upselling email and review collection software, today announced the strategic partnership between GuestJoy, Guest Communication Tool, and Availpro Smart Channel Manager. The goal is to ... Read More
 
The Rise of Airbnb Forces Hotels to Fight Back

The Rise of Airbnb Forces Hotels to Fight Back

Airbnb, launched in August 2008, is a social website where people with living spaces are connected with those in need of one. Airbnb derives revenue from both the guests and their hosts for its services. They charge guests a 9−12% service fee every time a reservation is booked — this is around 7 -10% less ... Read More
 
GuestJoy Announces Growth in Nordic Countries

GuestJoy Announces Growth in Nordic Countries

Reykjavik, Iceland — In addition to its diverse offerings in Central Europe, GuestJoy is also building a strong international presence in Nordic Countries such as Finland and Iceland. The company is pleased to announce a significant global growth. GuestJoy is offering hotels in Finland and Iceland an advanced guest communication ... Read More
 
How Big Data Changing Hotel Industry

How Big Data Changing Hotel Industry

Big data? I am sure you must have heard about big data as it is a new trend that everyone is talking about at the moment. However, do you know what it truly means? This article will focus on how a hotel can use big data to fully personalize the experience of its guests and ... Read More
 
GuestJoy Signs Contract with Czech Inn Hotels

GuestJoy Signs Contract with Czech Inn Hotels

GuestJoy, the Official Partner of TripAdvisor, announces the new partnership with Czech Inn Hotels, one of the biggest hotel management companies in the Czech Republic. Prague, 26 January 2018: GuestJoy, the leading up-selling, and review solution provider for the hotel industry is pleased to announce that, just after six months expanding into the Czech Republic, ... Read More
 

Tallink Hotels Case Study

Overview Tallink Hotels is a subsidiary of the shipping company Tallink Grupp, which operates four hotels in Estonia and one hotel in Latvia. The headquarters are located in Tallinn, Estonia, and currently, four hotels are working with GuestJoy, GuestJoy is helping the hotels increase pre-sales guest revenue whilst also enhancing ... Read More
 

Revinate Vs GuestJoy

If you are a professional hotelier, it’s very likely that you have heard of Revinate and GuestJoy as these two companies aim to help hotels increase their revenue and brand reputation. They both have similar processes; however, their value propositions are quite unique. This article will aim to compare the ... Read More
 
GuestJoy’s Upsell and Review Solution Partners Mews Systems

GuestJoy’s Upsell and Review Solution Partners Mews Systems

PRAGUE, 18 December 2017: We are excited to announce that GuestJoy and Mews Systems are joining forces! What does that mean? It means that the leading upsell and review provider for hotels is now officially integrated into the smartest cloud-based hotel PMS out there. Hotels are always in need of ... Read More
 
How to Improve Hotel Reputation and Direct Revenue Stream

How to Improve Hotel Reputation and Direct Revenue Stream

No.1 position on TripAdvisor The success story of Quisisana Palace Hotel, the Czech Republic. Quisisana Palace, a first-class hotel with 19 luxury rooms and suites is located in the charming town of Karlovy Vary and is a member of the Small Luxury Hotels of the World©. Challenges: The team at Quisisana ... Read More
 
Hotel Technology Trends to Expect in 2018

Hotel Technology Trends to Expect in 2018

The hottest hotel technology trends are ______? In 2018, in terms of hotel technology trends, we expect to see hotels invest more in Robotics and Artificial Intelligence. As people are increasingly becoming addicted to the internet, they expect all the services to be available online, so the hotels need to ... Read More
 
Announcement! GuestJoy Enters Hungary

Announcement! GuestJoy Enters Hungary

GuestJoy, the Official Partner of TripAdvisor, expands into Budapest with the aim of becoming the leading hotel revenue and review solution provider in Hungary.  Budapest, 07 November 2017, GuestJoy, the leading revenue, and review solution provider for the hotel industry is pleased to announce that the company is planning to enter ... Read More
 
Increase Guest Engagement with Mobile Concierge Platform

Increase Guest Engagement with Mobile Concierge Platform

Mobile Concierge Platform is a great tool that will help you communicate with your guests. It provides guests an access to information on the hotel and helps them plan their journey according to their needs prior to their arrival.  https://guestjoy.com/wp-content/uploads/4-ways-successful-partners-communicate-with-guests.mp4 This video is made by Booking.com We received many positive ... Read More
 
GuestJoy Signs Contract with Tallink Hotels

GuestJoy Signs Contract with Tallink Hotels

GuestJoy, the leading hotel upsell and review solution has recently signed a contract with Tallink Hotels,  the largest hotel chain in the Baltic States currently operating four hotels in Tallinn and one hotel in Riga. The objective of the new partnership is to boost Tallink Hotels guests’ satisfaction and to ... Read More