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GuestJoy and Busy Rooms Partnership Set to Improve Guest Experience

GuestJoy has partnered with Busy Rooms to allow hotels to better connect with their guests and boost sales by improving guest communication.

GuestJoy, the leading guest communication tool, announced the strategic partnership with Busy Rooms Central Reservation System.

The goal of the partnership is to allow all Busy Rooms customers to start using GuestJoy almost immediately. With GuestJoy, hotels can send out personalized pre-arrival emails with offers and room upgrades, ask for during stay feedback, and get more reviews on Tripadvisor and Google. Hotel managers can now manage all guest communication from a single solution, rather than sending messages to guests manually. This results in higher revenue and improved rankings.

Kea Hotels from Iceland, a joint client of GuestJoy and Busy Rooms, is already enjoying great results from utilising both platforms. This partnership is helping Kea Hotels to significantly increase guest engagement, starting before guests arrive, continuing during a guest’s stay, and following up after their stay. It has also proven to improve their revenue and brand reputation.

Kaarel Saal, Chief Technology Officer at GuestJoy, commented:
This partnership will benefit hotels by allowing them to better engage with their guests through adding personalised upsell recommendations and collecting online reviews. In this way, GuestJoy and BusyRooms will become a core part of any hotel’s online communication strategy, which is aimed at driving better revenue and improving guest satisfaction.

Casey Davy, VP Sales and Head of Marketing commented:
We connected to GuestJoy in our desire to empower our clients with the ability to offer premium guest experiences, gain potential revenue uplifts, and improve guest loyalty.  Our mission at Busy Rooms is to simply be an enabler by integrating the best and most innovative solutions. Our robust and adaptable Central Reservations System and accompanying modules are all designed with comprehensive APIs to easily facilitate such integrations to bridge the information gaps and optimize revenue for our clients.

About  GuestJoy

GuestJoy is a guest communication tool enables hotels to increase their revenue and collecting more online reviews via guest communication. The software is extremely easy to use and suitable for both independent and regional hotel chains worldwide. The company is currently serving hotel brands in fifteen European countries.

About Busy Rooms Limited

Busy Rooms offers a complete revenue, marketing and distribution Central Reservations System, which optimizes the sale of rooms for the hospitality industry while serving online sales channels with relevant product. This is all achieved through a single contract and technology platform connecting both sides hassle free.

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