GuestJoy now covers even more of the guest journey, ensuring guests have a seamless stay, and hoteliers can update their directories with ease.
Tallinn, Estonia, January 10th 2022: GuestJoy’s mission is to make it easy for hoteliers to provide their guests with a modern experience, and this is further underscored with the release of their new Guest Directory module.
Fitting in seamlessly with GuestJoy’s other modules, Guest Directory is certain to save hoteliers time and frustration, while enabling guests to access important hotel information in a way they expect to in 2022 – using their smart devices.
“Adding a Directory module to GuestJoy’s suite of tools simply made sense,” comments Alar Ülem, co-founder of GuestJoy. “After the initial shock of covid, hotels started to take up our online Check-in module in earnest. It proved that at the end of the day, guests were happy to embrace digital hotel experiences, and so now we’ve modernized the guest directory experience as well.”
The Guest Directory module sits alongside GuestJoy’s other modules, including Check-in, Upsell, Feedback, and Announcements.
Simplicity was the goal in designing the module, explains Andrew Martin, GuestJoy’s Customer Experience Manager. “No hotelier looks forward to updating their in-room directories. In fact, it’s often neglected due to the time and costs involved. That usually results in half-measures being used as workarounds. I’ve stayed in many properties where the directory had single pieces of information “redacted” with a black marker, or entire sections of information covered with a sticker to update it, rather than re-print every directory. So, our focus was to make updating the information in the directory as simple as possible. This means that updating the directory can be done in seconds – instead of days or weeks – and with no cost associated with it.”
Andrew continued to explain the experience for the guest. “We knew that having an app to download was never going to be an option – there are simply too many hurdles with apps.
“First, will the guest actually be bothered downloading and installing an app for what could potentially be the only time they stay in that property? Do they have space available on their device? Is their device compatible with the version of the app? These barriers and more really do make an app a poor choice.
“Therefore, we opted for a web app, which is a website that looks and behaves just like an app on your phone. It’s accessed instantly by scanning a QR code, so it’s quick and easy. There are many benefits to QR codes as well; they can be printed and displayed in the room, as well as in any other part of the property. Also, they can be made to look quite stylish as well.
“With the advent of the Covid-19 pandemic, and subsequent rules stipulating certain cleaning measures in hotels (or in some cases, guest expectations of such measures), a physical in-room guest directory was seen as both a complex, time-consuming cleaning touch point on the hotel’s side, and a risk of or being perceived as unclean from the guest’s perspective.
“With the advent of this great new module, hoteliers are in a definite win-win situation; no more putting off updating guest directories, and guests can access hotel information in a manner that they simply expect to in this day and age.” Andrew concluded.
GuestJoy’s Directory module is available on its own, or accompanied by the other modules to produce a seamless, complete guest experience.
A complete guest experience platform, GuestJoy enables hotels of all styles and sizes to provide their guests with a modern stay, with upselling, online check-in, announcements, feedback, and a digital guest directory in one.
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximizing revPAR – without your team doing a single thing!
Besides the Upselling emails, you have the possibility to send announcements to a select group of guests based on a date range. No more individual emails!
Our online check-in feature is seamless, easy to use, fast and fully customizable. This will save you time, work and it’s contactless.
Once guests are at your property, they can seamlessly access your digital room directory to find any property information they need – no app download is required.
GuestJoy’s feedback module will allow you to ask for reviews, retarget and handle any issue immediately.