Hoteliers around the world need to strike a fine balance. They’ve been forced to streamline their operations as much as possible to gain efficiencies, save time and reduce costs – all whilst maintaining high levels of guest satisfaction and increasing RevPAR. This is only possible by balancing offline with the online guest experience. The two-way API interface between Guestline PMS and GuestJoy helps hoteliers to deliver a modern guest experience by streamlining pre-arrival processes such as upselling and guest registration.
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How does it work?
The two-way API interface between Guestline PMS and GuestJoy enables hoteliers to create digital guest experiences using a single product. Once the integration is set up, the data flow between Guestline and GuestJoy is seamless. Updates made in GuestJoy appear in the guest folio.
- When a guest completes GuestJoy’s check-in form and submits it, the information is updated in both GuesJoy and Guestline via the 2-way integration.
- The reservation data received from Guestline is used to create segments, so that offers featured in the upsell email are specific to that guest.
- GuestJoy is an official Tripadvisor partner and has full tracking of reviews that are submitted by GuestJoy guests.
Leading Guest experience platform. The preferred choice among modern hoteliers who want to digitalise their guest experience but avoid using multiple standalone systems. Designed to simplify the life of you and your guests. GuestJoy is trusted by hundreds of properties in 25 countries.
Guestline’s multi-award-winning property management, distribution and digital marketing software for hospitality businesses are cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, and more, to manage bookings and operations both efficiently and profitably.
Innovative technology developments include integration with many leading third-party applications, tokenisation for PCI compliance, website design and additional functionality to improve customer service and capture more revenue.
With offices in Europe and Asia, Guestline’s systems are used in 25 countries across 5 continents and enable properties of all sizes to achieve maximum occupancy at the most profitable rate.