Property: Hotel Cosmopolitan Bobycentrum, Brno, Czech Republic • Website
Key contact: Olesya Oleynyk, Front Office Manager
About the property: Hotel Cosmopolitan Bobycentrum is a 4* hotel which has been reconstructed last year. It was built back in 1993. It is located in Královo Pole, which is the northern area of Brno.
We started our cooperation not so far ago, 3 months, to be exact, but already now Olesya Oleynyk and her team are confident and happy with the results. Upsell was only possible directly at the reception, as they haven’t been using any system before GuestJoy.
It takes only a couple of hours, for my colleagues, to understand how to work with the system.
“The set up went really fast and smooth, as GuestJoy is user-friendly and it was very easy to accomplish, as the customer support was always friendly and did their best to help if we needed it”, said Olesya.
“The set up went really fast and smooth, as GuestJoy is user-friendly and it was very easy to accomplish, as the customer support was always friendly and did their best to help if we needed it”
Olesya finds the system and functions to be intuitive. If somebody is afraid of the innovations and the changes that will have to be made, then they shouldn’t be worried about this at all, as GuestJoy will only make your life happier and easier.
There is no need to log in and check every day, as GuestJoy happily works on its own. Hotel Bobycentrum uses the reports at their weekly management meetings, where they go through the statistics of sales, reviews and feedback, and take certain measures if needed.
“GuestJoy will only make your life happier and easier.”
Hotel Cosmopolitan Bobycentrum’s message to other hoteliers.
“If you want to satisfy all guest expectations and want to be ahead of all the customers’ needs, then you should definitely try GuestJoy. Only this will help you understand what are the weak parts of your hotel and what needs improvement. Your guests will be satisfied and you will build up a good relationship with returning customers.”