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Success Story – Hotel Haaga Central Park

Property: Hotel Haaga Central Park, Helsinki, Finland  • Website

Key contact: Osmo Suominen • LinkedIn

About the property: Hotel Haaga Central Park is a wellness hotel offering diverse services in the Haaga district by the Central Park of Helsinki. The hotel has 122 comfortable guest rooms, premises for various sizes of events and a wide range of meeting rooms for up to 240 people.

We asked Osmo Suominen, Operations Manager at the hotel about his thoughts on working with GuestJoy, nine months after the hotel went live with it in July 2018.

So Simple!

What came up continually in his comments was the simplicity of GuestJoy; both in setting it up initially, and also using it from day to day. He also described the setup process as convenient, easy and smooth.

What was the biggest success?

The biggest win for Hotel Haaga since implementing GuestJoy has definitely been with TripAdvisor.
Whereas once, Haaga’s TripAdvisor ranking was 49, it has steadily risen to now be hovering around 13 to 12, thanks to GuestJoy. Add to that, the number of completed reviews on TripAdvisor has increased dramatically. Prior to switching to GuestJoy, their total number of reviews was barely growing:

Importantly, Osmo felt that in his interactions with GuestJoy Support, he always received a “good response”, and once again commented about how simple it was to have questions answered or issues resolved.

Finally, when asked which hotels he would recommend GuestJoy to, Osmo’s tip was that independent hoteliers would benefit the most from the app.

Thanks to Osmo and his team at Hotel Haaga Central Park for our continuing partnership!

If you’d like to find out how GuestJoy can help your hospitality business to stand out more, then we’re just one phone call/email away. Get in touch with us today http://bit.ly/GetGuestJoy

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