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Success Story – Hotel Kriunes

Property: Hotel Kriunes, Reykjavik, Iceland • Website

Key contact: Sara Björnsdóttir

About the property: Hotel Kríunes is a small slice of paradise located on the outskirts of Reykjavík city. This family-owned hotel was established in 1998 by Björn Ingi Stefánsson and his family.
With special personalized service and a relaxed atmosphere, Hotel Kríunes makes you feel at home.

Sara and her team kicked off their journey with GuestJoy not long before Christmas 2018. Prior to using GuestJoy, Hotel Kriunes didn’t use another system; all guest communication was done manually via email. Even though the system had an immediate impact on upsell revenue and more quality reviews, they feel the best is still to come.

GuestJoy is a “Set and forget” system

Hotel Kriunes was very pleased with how easily GuestJoy became part of their average day, but without requiring constant attention. “GuestJoy is so integrated in our day to day work, that we don’t even notice it. Everything runs well. We only hear about it when people order something!”, said Sara. Further to that, Hotel Kriunes was satisfied with customising the system the way they wanted it. “It was pretty easy to set up GuestJoy.”, Sara commented, “Also, we had good help in being shown how everything works”.

“GuestJoy is so integrated in our day to day work, that we don’t even notice it.”

What did GuestJoy achieve for Hotel Kriunes?

Guests of Hotel Kriunes instantly loved the offers presented to them, with the hotel is averaging around 155,000kr in upsell revenue monthly. Their best month to date saw a tally of just under 220,000kr, however Sara and her team believe they will do even better as they mature their upselling.

On the reputation side of things, the number of TripAdvisor reviews Hotel Kriunes collects instantly increased. “People leave more reviews than before!” Sara happily added. She’s not kidding! GuestJoy now accounts for 1 in every 2 reviews Hotel Kriunes receives on TripAdvisor.

50% of all new reviews for Hotel Kriunes on TripAdvisor are submitted via GuestJoy

Asked whether she would recommend the system to others, Sara had a simple response: “GuestJoy will make your daily work easier. I would recommend it for all hotels.” Thanks, Sara!

“GuestJoy will make your daily work easier. I would recommend it for all hotels.”

We look forward to continuing working together to make sure Hotel Kriunes is able to get as much as possible from GuestJoy. Your guests are quickly moving towards a digital environment. At GuestJoy, we provide your guests with a seamless digital hotel experience. One that streamlines communication, maximises upsell opportunities, and helps your hotel strengthen its reputation by increasing the number of quality reviews it receives. Talk to us today to find out how.

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