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How to Increase Hotel Ancillary Revenue

How to Increase Hotel Ancillary Revenue

Increasing Hotel Ancillary Revenue is Easy – Let’s find out how can you improve your hotel revenue. There are multiple ways to generate sales opportunities and improve Hotel Ancillary Revenue. In this article, you will find enough important details on how hotel chains like AccorHotels have been cross-selling their on-site ... Read More
 
3 Upsell Techniques You Must Know

3 Upsell Techniques You Must Know

Great Upsell techniques will increase sales and improve the guest satisfaction — Let’s take a look at the hotel upsell techniques. What is Upsell? Upsell is a sales approach in which the seller provides opportunities for purchase of related products or services to the customer, and it aims for making ... Read More
 
10 Tips to Produce Effective Hotel Email Marketing

10 Tips to Produce Effective Hotel Email Marketing

Hotel email marketing makes to promote campaigns and services to guests – but how many of you know when the email gets opened and what offers interest your guests the most? To have an effective email marketing strategy, you need to better understand your guests and focus on the details. What does good and bad ... Read More
 
Using Technology to Improve Guest Communication

Using Technology to Improve Guest Communication

When thinking about guest communication, most people assume we are talking about guests talking face-to-face with a receptionist. Something that happens in the lobby or in hallways. But studies show that 52% of people use mobile devices to find information while travelling and 68% prefer online over face-to-face meetings. The ... Read More
 
Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Wednesday, 5 October 2016 at Panorama Hotel held one of the biggest tourism event. It brings together all hospitality professionals. It was a great opportunity for us since we made valuable contacts with leading hotel chains like Radisson Blu, Centrum Hotels and Amberton – says Alar Ülem founder of Guestjoy. ... Read More
 
8 Upselling Tips that Make Hotel Guests Happier

8 Upselling Tips that Make Hotel Guests Happier

When it comes to upselling – knowing your customer and timing is everything. Let’s look into the key factors to generate more revenue for your hotel. By the definition: upselling gives the hotel an opportunity to suggest additional services that will enhance the guest stay. It is key for increasing hotel profitability ... Read More
 
New Feature ”Guest Profile”

New Feature ”Guest Profile”

GuestJoy, the leading Hotel CRM provider. We are enhancing our service with a new feature called “Guest profile” to help hotels understand their guest better.     The new feature allows hotels to better understand guest interests and experience throughout their visit. Now you can view guest’s details for example : What was the last time ... Read More
 
The Development of Tourism Industry in Baltic States (News)

The Development of Tourism Industry in Baltic States (News)

The Challenging Phase of Hospitality Industry in Baltic States 2014-2016  In 2015 the Baltic States have 5.4 million foreign tourists stayed in accommodation establishments.The following information is based from year 2015 vs 2014. Lithuania had 1.4 million foreign tourists which increased by 2.3% Statistics Lithuania. Latvia had the number of foreign ... Read More
 
Guest communication trends

Guest communication trends

Communication is changing. We’ve already seen this happening in our personal lives. We use  Facebook, Twitter and Skype chat on a daily basis. In the corporate world, companies like Slack and Fleep have been doing the same. Email is being replaced with chat. There are many reasons behind this, but one of the ... Read More