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How Hotels can Create a Special Guest Experience

How Hotels can Create a Special Guest Experience

GUESTJOY interviews former receptionist, Elle Loik, to find out what challenges hotel receptionist face every day and to also discuss ways that digital technology can improve a guest’s experience. We asked Elle for her insights into the above, and she says: ‘’The most challenging is to provide exceptional service to every guest! Apart from being a ... Read More
 
The Rise of Airbnb Forces Hotels to Fight Back

The Rise of Airbnb Forces Hotels to Fight Back

Airbnb, launched in August 2008, is a social website where people with living spaces are connected with those in need of one. Airbnb derives revenue from both the guests and their hosts for its services. They charge guests a 9−12% service fee every time a reservation is booked — this is around 7 -10% less ... Read More
 
How Big Data Changing Hotel Industry

How Big Data Changing Hotel Industry

Big data? I am sure you must have heard about big data as it is a new trend that everyone is talking about at the moment. However, do you know what it truly means? This article will focus on how a hotel can use big data to fully personalize the experience of its guests and ... Read More
 

Tallink Hotels Case Study

Overview Tallink Hotels is a subsidiary of the shipping company Tallink Grupp, which operates four hotels in Estonia and one hotel in Latvia. The headquarters are located in Tallinn, Estonia, and currently, four hotels are working with GuestJoy, GuestJoy is helping the hotels increase pre-sales guest revenue whilst also enhancing ... Read More
 

Revinate Vs GuestJoy

If you are a professional hotelier, it’s very likely that you have heard of Revinate and GuestJoy as these two companies aim to help hotels increase their revenue and brand reputation. They both have similar processes; however, their value propositions are quite unique. This article will aim to compare the ... Read More
 
How to Improve Hotel Reputation and Direct Revenue Stream

How to Improve Hotel Reputation and Direct Revenue Stream

No.1 position on TripAdvisor The success story of Quisisana Palace Hotel, the Czech Republic. Quisisana Palace, a first-class hotel with 19 luxury rooms and suites is located in the charming town of Karlovy Vary and is a member of the Small Luxury Hotels of the World©. Challenges: The team at Quisisana ... Read More
 
Hotel Technology Trends to Expect in 2018

Hotel Technology Trends to Expect in 2018

The hottest hotel technology trends are ______? In 2018, in terms of hotel technology trends, we expect to see hotels invest more in Robotics and Artificial Intelligence. As people are increasingly becoming addicted to the internet, they expect all the services to be available online, so the hotels need to ... Read More
 
Increase Guest Engagement with Mobile Concierge Platform

Increase Guest Engagement with Mobile Concierge Platform

Mobile Concierge Platform is a great tool that will help you communicate with your guests. It provides guests an access to information on the hotel and helps them plan their journey according to their needs prior to their arrival.  https://guestjoy.com/wp-content/uploads/4-ways-successful-partners-communicate-with-guests.mp4 This video is made by Booking.com We received many positive ... Read More
 
How to Increase Hotel Ancillary Revenue

How to Increase Hotel Ancillary Revenue

Increasing Hotel Ancillary Revenue is Easy – Let’s find out how can you improve your hotel revenue. There are multiple ways to generate sales opportunities and improve Hotel Ancillary Revenue. In this article, you will find enough important details on how hotel chains like AccorHotels have been cross-selling their on-site ... Read More
 
3 Upsell Techniques You Must Know

3 Upsell Techniques You Must Know

Great Upsell techniques will increase sales and improve the guest satisfaction — Let’s take a look at the hotel upsell techniques. What is Upsell? Upsell is a sales approach in which the seller provides opportunities for purchase of related products or services to the customer, and it aims for making ... Read More