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Hotel Upsell Solution Impacts Hotel’s Bottom Line

Hotel Upsell Solution Impacts Hotel’s Bottom Line

Let’s get one thing straight — Hotel Upsell Solution is not your Property Management System (PMS). Hotel Upsell Solution is an add-on for PMS. Hotel Upsell Solution allows hotels to increase their revenue per guest by promoting offers on top of their initial booking. Offers can generally fall into three ... Read More
 
10 Tips to Produce Effective Hotel Email Marketing

10 Tips to Produce Effective Hotel Email Marketing

Most hotels send out email marketing campaigns to promote services to guests – but how many of you know when the email gets opened and what offers interest your guests the most? To have an effective email marketing strategy, you need to better understand your guests and focus on the details. What does good and ... Read More
 
Using Technology to Improve Guest Communication

Using Technology to Improve Guest Communication

When thinking about guest communication, most people assume we are talking about guests talking face-to-face with a receptionist. Something that happens in the lobby or in hallways. But studies show that 52% of people use mobile devices to find information while travelling and 68% prefer online over face-to-face meetings. The ... Read More
 
Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Wednesday, 5 October 2016 at Panorama Hotel held one of the biggest tourism event. It brings together all hospitality professionals. It was a great opportunity for us since we made valuable contacts with leading hotel chains like Radisson Blu, Centrum Hotels and Amberton – says Alar Ülem founder of Guestjoy. ... Read More
 
8 Upselling tips that make hotel guests happier

8 Upselling tips that make hotel guests happier

When it comes to upselling – knowing your customer and timing is everything. Let’s look into the key factors to generate more revenue for your hotel. By the definition: upselling gives hotel an opportunity to suggest additional services that will enhance the guest stay. It is key for increasing hotel profitability and ... Read More
 
New Feature ”Guest Profile”

New Feature ”Guest Profile”

GuestJoy, the leading Hotel CRM provider. We are enhancing our service with a new feature called “Guest profile” to help hotels understand their guest better.     The new feature allows hotels to better understand guest interests and experience throughout their visit. Now you can view guest’s details for example : What was the last time ... Read More
 
The Development of Tourism Industry in Baltic States (News)

The Development of Tourism Industry in Baltic States (News)

The Challenging Phase of Hospitality Industry in Baltic States 2014-2016  In 2015 the Baltic States have 5.4 million foreign tourists stayed in accommodation establishments.The following information is based from year 2015 vs 2014. Lithuania had 1.4 million foreign tourists which increased by 2.3% Statistics Lithuania. Latvia had the number of foreign ... Read More
 
Guest communication trends

Guest communication trends

Communication is changing. We’ve already seen this happening in our personal lives. We use  Facebook, Twitter and Skype chat on a daily basis. In the corporate world, companies like Slack and Fleep have been doing the same. Email is being replaced with chat. There are many reasons behind this, but one of the ... Read More
 
The Key Elements of Successful Online Upsell

The Key Elements of Successful Online Upsell

All Hotels should enjoy higher revenues. At GuestJoy we study and develop online upsell solutions, which are adept at supporting the sales cycle. In this article you will find plenty of useful information to help you and your hotel drive successful upsell and cross sell programs. The Elements of Successful Online Upsell ... Read More
 
Why Millennials Matter to Hotel Industry?

Why Millennials Matter to Hotel Industry?

There are 2 billion Millennials around the world and indeed they are matter to the World’s economy. Recent study made by Trip Advisor shown that they have an annual spending power for traveling of $200 Billion. Online applications and mobile technologies used heavily by millennials. Millennials use mobile technologies for ... Read More
 
The impact of new technologies on guest satisfaction

The impact of new technologies on guest satisfaction

Hotel rooms are still the same, right? Nothing has changed, there is a bed, bathroom, TV, room service and some extra amenities. But what has changed are the guest’s expectations. Spending 30 minutes on hold for today’s Millennial generation is just not something they will do. They get far more ... Read More