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Archive For: Blog

Using Technology to Improve Guest Communication

Using Technology to Improve Guest Communication

When thinking about guest communication, most people assume we are talking about guests talking face-to-face with a receptionist. Something that happens in the lobby or in hallways. But studies show that 52% of people use mobile devices to find information while travelling and 68% prefer online over face-to-face meetings. The ... Read More
 
Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Guestjoy was invited to Lithuania’s biggest hospitality event LVRA

Wednesday, 5 October 2016 at Panorama Hotel held one of the biggest tourism event. It brings together all hospitality professionals. It was a great opportunity for us since we made valuable contacts with leading hotel chains like Radisson Blu, Centrum Hotels and Amberton – says Alar Ülem founder of Guestjoy. ... Read More
 
8 Upselling Tips that Make Hotel Guests Happier

8 Upselling Tips that Make Hotel Guests Happier

When it comes to upselling – knowing your customer and timing is everything. Let’s look into the key factors to generate more revenue for your hotel. By the definition: upselling gives the hotel an opportunity to suggest additional services that will enhance the guest stay. It is key for increasing hotel profitability ... Read More
 
New Feature ”Guest Profile”

New Feature ”Guest Profile”

GuestJoy, the leading Hotel CRM provider. We are enhancing our service with a new feature called “Guest profile” to help hotels understand their guest better.     The new feature allows hotels to better understand guest interests and experience throughout their visit. Now you can view guest’s details for example : What was the last time ... Read More
 
The Development of Tourism Industry in Baltic States (News)

The Development of Tourism Industry in Baltic States (News)

The Challenging Phase of Hospitality Industry in Baltic States 2014-2016  In 2015 the Baltic States have 5.4 million foreign tourists stayed in accommodation establishments.The following information is based from year 2015 vs 2014. Lithuania had 1.4 million foreign tourists which increased by 2.3% Statistics Lithuania. Latvia had the number of foreign ... Read More
 
Guest communication trends

Guest communication trends

Communication is changing. We’ve already seen this happening in our personal lives. We use  Facebook, Twitter and Skype chat on a daily basis. In the corporate world, companies like Slack and Fleep have been doing the same. Email is being replaced with chat. There are many reasons behind this, but one of the ... Read More
 
Upsell Tactics for Hotels

Upsell Tactics for Hotels

Upsell additional services account for 10%-30% of hotel revenue. All Hotels should enjoy higher revenues and focus to provide a better guest experience. At GuestJoy we study and develop online upsell solutions, which are adept at supporting the sales cycle. In this article, you will find plenty of useful information to help ... Read More
 
Why Millennials Matter to Hotel Industry?

Why Millennials Matter to Hotel Industry?

There are 2 billion Millennials around the world and indeed they are matter to the World’s economy. A Recent study made by Trip Advisor shows that they have an annual spending power for traveling of $200 Billion. Online applications and mobile technologies used heavily by millennials. Millennials use mobile technologies ... Read More
 
The impact of new technologies on guest satisfaction

The impact of new technologies on guest satisfaction

Hotel rooms are still the same, right? Nothing has changed, there is a bed, bathroom, TV, room service and some extra amenities. But what has changed are the guest’s expectations. Spending 30 minutes on hold for today’s Millennial generation is just not something they will do. They get far more ... Read More
 
Why every hotel should have a Review Management

Why every hotel should have a Review Management

The Importance of reviews Review is the cheapest and most powerful tool that hotels have at their disposal for attracting new guests. Therefore a Review Management that actively gathers guests reviews has a huge business impact. The most followed hotel review websites are TripAdvisor and Booking.com. TripAdvisor ranks hotels how ... Read More
 
Why guest emails are important?

Why guest emails are important?

Gathering guest emails is extremely important for hotels. Not only enables it to promote your offers internally, it allows you to stay in contact with your guests afterwards to build up a loyalty programme. To understand, just how important emails are, we analyzed all of our customers to determine what ... Read More
 
Pre-arrival email

Pre-arrival email

Sending pre-arrival email and post email to your guests has become a must-do activity. This is the most easiest and cost effective method reaching guest. You can improve the first impression your hotel leaves, increase service revenue and get more feedback. But unfortunately many PMS (Property Management Systems) aren’t really up to the task. If you are planning ... Read More