COVID-19 is having a big impact on hotels – but you can use GuestJoy to encourage guests to reschedule their stay instead of cancelling.
GuestJoy is a guest communication tool that helps hotels to improve the guest experience and earn more revenue. With GuestJoy, you can easily upsell services, collect feedback, allow guests to check-in, or drive direct bookings.
As a special offer for Hotelhero customers, you can use GuestJoy for FREE for your first 3 months – now is the right time to act!
More about GuestJoy
Communicate in time of crisis. Offer them an option to reschedule their stay not just cancel it.
Boost revenue with upsell
Let the customer journey start with a personal touch. Send out welcome messages and see if you can be of assistance. It’s also a perfect time to offer room upgrades and additional services, rather than doing it from a busy front desk.
Identify poor guest experience
Don’t wait for complaints. Receive continuous feedback and solve any issues as they arise. You can fix them while your guest is still at your hotel.
Collect more reviews
Invite satisfied guests to write reviews on TripAdvisor or Google. Create private surveys. Get a detailed view of your hotel’s performance on different review sites, and analyse all feedback in one place.