A webinar about guest experiences and revenue generation

📅 April 15, 2021

⏰ 12:00pm GMT

1pm IST/BST • 2pm CEST • 3pm EEST

How hotels are reinventing themselves to enhance the guest experience and improve profitability.

We explore how hotels are adapting to the post-covid world by reimagining and reinventing their spaces and services. The hospitality industry has been innovative in finding new ways to attract, retain and serve their guests and you will learn some tools and techniques to ensure you think beyond upselling to enhance revenues and guest happiness.

Presenters

Josef Lapka

Product Director

About JosefExperienced and hands-on Senior Developer, Business Analyst, Executive Director, SVP Operations and most recently travel tech innovator with experience in the public as well as the private sector and history of working within the education, technology, and travel & tourism industry.
With strong professional skills in operations as well as analyst programming and product development, I am well equipped to bridge the gap between business requirements and its corresponding technical needs.
Throughout my professional life I have been involved closely in business shaping decisions driving through my own view that there is nothing that cannot be achieved. I relentlessly focus to guide the businesses that I am involved in to the next level with visible and tangible benefits in market-share, profitability and industry reputation.
About MewsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.

Angelene Bungay

Global Partnership Manager

About Angelene

An experienced software and implementations manager with a history of success in the hospitality sector. Significant expertise in leadership, installations, training, pre-sales, account and complaint management, people engagement, programme management, process improvement & data analysis.

About ProfitroomSimply More Bookings. Guaranteed. – is our motto

Technology.
Profitroom is the leading technology provider of reservation services for hotels and apartments. We offer the reservation system Profitroom Booking Engine that enables making reservations directly through the hotel website. We also provide the Profitroom Channel Manager, which helps to coordinate the general sales of the hotel and apartments.

Marketing.
We are also a marketing agency. Thanks to our specialization in the hotel industry, we have a better understanding of the hotel and apartments business model. We advise hoteliers how to choose the most effective communication channels to reach guests among all the advertising techniques available now.

Design.
Selling is also about well thought and effective packaging of the product. The most important form of presenting your property’s offer is its website. Profitroom is passionate about designing websites which look amazing and sell well. Our design has been awarded many times in international competitions.

All of our services and products have the same goal – to increase the amount and profitability of sales of the hotel.

Annika Ülem

Co-founder

About AnnikaI am coming with a strong hospitality background. I have held various positions over the last 15 years such as sales positions, various innovative roles, and people management roles.

I have mostly dealt with B2B sale from where comes my strength. My genuine desire to find a better solution for my client helps me to be effective throughout the communication and negotiation process. I have strong professional knowledge’s about the hotel industry, I know the market and how the trends are changing in this industry.

I like occasionally to step outside my comfort zone and discover new things which have brought me to the startup world. It is a world of knowledge. I have been a co-founder in 2 startup companies, both times working as CMO. My sales and marketing background has produced us success in international markets and has developed my skills on how to sell services–over the web.
About GuestJoyGuestJoy’s mission is to empower hotels to provide their guests with a complete guest experience – one that aligns with current guest expectations.

Guests benefit from having a safe online check-in, the ability to customise their stay, and super-easy way to provide their feedback to the hotel.

Hotels benefit from eliminating lines at reception and freeing up staff, supercharging their TrevPAR while providing guests with amazing experiences, and by boosting reviews on popular review platforms such as Tripadvisor and Google.

Add to that, a swathe of other useful functionality, and it makes GuestJoy the perfect system for any kind of property wanting to modernise both their operations and the guest experience.

Moderator

Samantha Williams

UK Market Development

About Samantha

Samantha Williams is an award winning revenue specialist and currently holds the senior management position of UK market owner at Profitroom. Before joining Profitroom she worked as a senior revenue and product manager working with a mixed portfolio of over 75 hotels and prior to this held sales and marketing manager positions for leisure resorts and hotels in the UK. Highly respected and with a strong background in hospitality, revenue management and leadership she has worked across numerous hotel marketing and management disciplines and is able to relate to the challenges that hoteliers face.

She is passionate about helping hoteliers maximise and grow their revenue and is an advocate for personalised, automated processes and integrated systems that help to make the sales process easy for employees and more engaging for guests. At Profitroom Samantha leads on the strategic and operational activities to deliver transformative, tangible results for leisure hotels and resorts in the UK and beyond.

About ProfitroomSimply More Bookings. Guaranteed. – is our motto

Technology.
Profitroom is the leading technology provider of reservation services for hotels and apartments. We offer the reservation system Profitroom Booking Engine that enables making reservations directly through the hotel website. We also provide the Profitroom Channel Manager, which helps to coordinate the general sales of the hotel and apartments.

Marketing.
We are also a marketing agency. Thanks to our specialization in the hotel industry, we have a better understanding of the hotel and apartments business model. We advise hoteliers how to choose the most effective communication channels to reach guests among all the advertising techniques available now.

Design.
Selling is also about well thought and effective packaging of the product. The most important form of presenting your property’s offer is its website. Profitroom is passionate about designing websites which look amazing and sell well. Our design has been awarded many times in international competitions.

All of our services and products have the same goal – to increase the amount and profitability of sales of the hotel.

🔽 Register here 🔽