GuestJoy Signs Contract with Czech Inn Hotels
GuestJoy, the Official Partner of TripAdvisor, announces the new partnership with Czech Inn Hotels, one of the biggest hotel management companies in the Czech Republic.
Prague, 26 January 2018: GuestJoy, the leading up-selling, and review solution provider for the hotel industry is pleased to announce that, just after six months expanding into the Czech Republic, it has already partnered with one of the biggest hotel chains with more than 1500 rooms in four- and five-star hotels presently operating in Prague.
„GuestJoy has become one of our favorite solutions to offer extra services, send personalized welcome messages and gratitude to each of our guest for choosing us. Great cooperation with the company made us sign a contract for all of our 14 hotels. Great is just yet to come.“ Anastasiia Stetsenko Sales Manager of Hotel Don Giovanni Prague
In this digital age with tech-savvy guests demanding more and more information at their smartphone. Czech Inn Hotels choose to use GuestJoy to up-sell additional services and collect more reviews to TripAdvisor.
Czech Inn Hotels use all aspects of GuestJoy to improve communication with their guest. their guest satisfaction and increase pre-stay revenue.
- Customized smart email prior to guest arrival
- Upsell rooms and services according to guest segment
- Mobile concierge – 24/7 hotel reception
- Personalized post-stay email to collect more reviews
„We are pleased that all the 14 properties of Czech Inn Hotels decided to use GuestJoy’s guest communication tool. Our solution provides an actionable insight to make operational and service improvements. We are shaping the future where guests have easy access to hotel services.” Annika Ülem, Co-founder of GuestJoy
GuestJoy focuses on improving the communication between hoteliers and guests. This results in improved guest satisfaction and revenue. The system automatically sends out relevant additional service recommendations to the guest in their language in advance. This is a huge win for the hotel in terms of time and cost savings. GuestJoy also makes it possible for the hotel to send a well-designed post-stay email to get the instant guest review.
About Czech Inn Hotels: Czech Inn Hotels is one of the Czech Republic biggest chains hotel operators of four – five-star hotels.
- Hotel Louis Leger
- Hotel Galerie Royale
- Hotel U Divadla
- Wellness hotel Step
- Iris Hotel Eden
- The Grand Mark
- Don Giovanni
- Hotel Brixen
- Hotel Wenceslas square
- Hotel Merkur
- Hotel Charles Central
- Hotel Rubicon Old Town
- Hotel Adler
About GuestJoy: GuestJoy is up-selling and review solution provider. The company’s advanced technology enables hotels to increase their revenue, and to collect online reviews faster. The GuestJoy solution is suitable for both independent and large hotel chains. Currently, it is serving hotel brands in 15 different countries, including Czech Inn Hotels, Hotel Suite Home Prague, Salvator Hotels & Apartments, Reveton Suites, Hotel Liberty, Hotel Leonardo Prague, Savoy Westend Hotel, 987 Design Prague Hotel and Quisisana Palace.