GuestJoy signs a contract with rapidly growing Mogotel Hotels Group
August 1, 2016, GuestJoy Hotel CRM provider signs a contract with Mogotel Hotel Group which is a rapidly growing company that currently operates seven 4 stars hotels in Latvia. To help the Mogotel Hotel Group brand continue to enhance their guests’ stay, they have signed a new agreement with Guestjoy – a innovative company in helping hotels to improve the guest experience and its reputation with its professional hotel CRM provider.
The objective of this new partnership is to boost guest satisfaction and hotel revenue. With new tool guests can order services and submit special requests right from their mobile and the tool helps hotels to improve the guest experience and its reputation. What is important – CRM tool is very relevant for today’s mobile generation requirements.
Jelena Stirna, General Manager of Mogotel Hotel Group is very pleased about this cooperation and already stresses benefits from this cooperation: “We are always looking for the ways to improve our services and guests’ while experience staying in our Hotels. The Guestjoy offer was the exact solution we needed. In a relatively short period of time we have seen a significant increase in the sale of additional services in hotels. The reviews and comments we are getting from our guests confirm that we have made the right choice.”
Alar Ulem, CEO of Guestjoy said: “We are extremely pleased that Mogotel Hotel Group decided to sign up to Guestjoy Hotel CRM solutions tool. Our solution provides them with actionable insight to make operational and service improvements. We are shaping the future where hotel frontdesk is moving into mobile. We see great potential in the Baltic hotel market.”
Last year in Latvia the amount of tourists served in hotels is increased – regarding to Latvian Central Statistical Office’s data, number of visitors in hotels and other accommodation establishments increasing reached more than 1,8 million persons in 2015 which is about 2 % more than in 2014.
Founded in 2015, Guestjoy was established in Estonia. Guestjoy is currently associated with Hotels in Baltics Region, United Kingdom, and Scandinavia. The company registered in Tallinn, Estonia and it is operating from London and Tallinn.