Say an event was happening either at your property, or in the local area, and you’d like to inform guests that it’s happening during their stay with you.
You can select all the guests staying with you while that event is happening and let them know about it!
Let your guests know of any special services or extras that are available during their stay.
For example, send an email to all your guests staying with your for Valentine’s Day of the the great extras they could expect; or, inform guests staying with you to celebrate on New Year’s Eve of all the events happening and the set menu they’ll enjoy!
You may wish to send an announcement to guests informing them of the unavailability of a facility or service due to maintenance, and so on. This can help avoid nasty surprises when your guests arrive.
For example, it could be a facility such as gym, pool, spa, restaurant, recreation room, business room, and so on is not available.
Or it could be a service; for example that the lift in a 5 storey building was only able to go as high as the 4th floor.
If you had to close your property due to COVID-19 (or anything else), reach out to the guests who unfortunately had to cancel their reservations, and invite them to rebook.
You could include a special offer or discount code to entice them to book their stay again.
