Let the customer journey start with a personal touch. Send out welcome messages and see if you can be of assistance. It’s also a perfect time to offer room upgrades and additional services, rather than doing it from a busy front desk.
Showcase your hotel’s services in a mobile concierge. Make any order or request just a click away.
This is your brand, so you can customise design as you see fit. Simple drag-and-drop editor means you can cut down on your usual marketing/design cost.
Online registration card
Allow guests to fill registration cards prior to their arrival. Your midday queues will disappear and your staff can concentrate on upselling services.
Send me an example of pre-arrival email
Pre-arrival email sent to address:
Classy pre-arrival emails
No more ugly layouts on smartphones. Your email will look good on any device.
Make your emails relevant to guests. Based on analytics, offer each segment the services they really need.
Drag-and-drop your photos, design, and personal messages. Compose offers and campaigns with no extra marketing costs.
Guests deserve to be welcomed in their mother tongue. Translate your messages into any available language.
Your hotel’s front desk is now in your guest’s pocket. Showcase all your services in a mobile concierge and be available for special requests.
Whatever you guest fancies is just one click away. No filling in blanks, no unnecessary waiting. Just give them something to shop on their way.
Offer guests to pre-fill their registration cards online. Goodbye lengthy midday queues and stressed out staff!
Track guests’ behaviour
Understand your guests’ preferences at an unprecedented level. See which emails they open, which offers they prefer, and how much extra revenue you have gained from this.
Improve your performance
Find out your less performing offers. Test different pricing strategies, create new target groups and in turn boost your sales.
Predict their needs
Give special attention to your loyal customers whose data you have collected from previous visits. It’s going to be easy to predict which services they’ll want most.