Frequently asked questions
Do you send information back to PMS?
It depends on your PMS.
With some, we have a two-way integration. This means the guest’s data is sent directly to the PMS, freeing up staff to do other things.
When we don’t have a two-way integration with your PMS, the guest’s data is sent via email, and staff can add the data to the PMS in a less busy period.
We’re constantly working to getting more two-way integrations!
Can I customise the form?
Absolutely. You can collect any sort of information you want. Customising the form is very easy to do.
Can a guest “sign” the check-in form?
Yes, guests can digitally sign the form using their finger on a mobile device, or mouse on a computer.
Can the guest scan their passport/ID as part of the check-in process?
Yes, you can request passport/ID scans as part of the check-in process.
Can I collect check-in data for all the guests named on the reservation?
Yes. You can collect data for all guests on the reservation. In addition to this, you can also choose which questions only the main guest needs to answer, and which questions must be answered for all guests.
Does it allow to pull full inventory?
This feature is planned to be supported in future.