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Success Story: Argo Hotel Belgrade

Property: Argo Hotel Belgrade, Serbia • Website

Key contact: Filip Maksutović • LinkedIn

About the property: One of the best-located hotels in the city, Argo Hotel Belgrade is a winning choice for business and leisure travellers alike. With a dedicated, welcoming team behind him, we asked hotel manager Filip Maksutović what sort of impact GuestJoy has had since going live in February 2019.

Argo Hotel Belgrade had gone a long time without having a system to streamline guest communication. 4 years ago, they used another very popular application. “But only for a short period of time. After around 3 months, we decided to stop using it”, said Filip. Argo Hotel then started using GuestJoy in February of 2019. Let’s look at what it’s done for them.

More reviews, better guest communication

“GuestJoy has a big impact on our hotel when it comes to reviews”, said Filip. “We now receive more TripAdvisor reviews than before, and 95% of those reviews are ratings of five out of five”.

95% of all TripAdvisor reviews collected via GuestJoy for Argo Hotel are rated 5 out of 5

Easy to set up and use

That wasn’t the only positive experience. According to Filip, just setting up and using the app was also a positive: “Setting up the app was really easy. GuestJoy is honestly very user-friendly, and that is important to us”.

“GuestJoy is honestly very user-friendly, and that is important to us”

Argo Hotel’s message to other hoteliers

Our first hotel in the Balkans, Argo Hotel and GuestJoy enjoy a very strong partnership. “For sure, we would recommend GuestJoy; especially for hotels who are not part of hotel chains”, Filip said, adding “Also, we have only needed to contact you for support once, and you were very helpful”.

More than ever, your guests expect technology to complement their stay. GuestJoy provides you with a digital guest platform; one that allows you to increase upsell revenue and get better reviews, all while providing your guest with a fantastic experience before, during, and after their stay.

Talk to us to learn about the difference it could make at your hotel.

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