Optimise your operations!

Learn how automation can help you operate effectively with fewer employees

Thursday February 18, 2021

4:30pm GMT

8:30am PST • 10:30am CST • 11:30am EST • 1:30pm BRT • 5:30pm CET • 6:30pm EET

Topics and presenters

Doing more with less: Optimizing labor to ensure team productivity and guest satisfaction.

presented by

Rachel Puglisi

Director of Sales – USA

About RachelA Chicago native, Rachel joins Optii as their Director of Sales – USA with a wealth of knowledge and expertise in hospitality.
At Rainmaker, she helped hotel customers solve complex revenue management challenges.
At TravelZoo, she increased hotel distribution and revenue by creatively partnering with independent, small groups, and branded properties to produce bespoke offerings to targeted traveler segments.
Now at Optii, Rachel is enabling hotels to dramatically improve their bottom line by efficiently and effectively managing hotel staff – the most expensive operation.
About OptiiOptii is a global and growing player in hotel operations technology.
Optii uniquely deploys predictive technology that optimizes housekeeping routes and service delivery and provides real-time, detailed analytics to eliminate bottlenecks that reduce costs and save time. This gets guests into their rooms faster and using your hotels outlets sooner.
Optii is trusted by leading hotels around the world, independent and branded, including the infamous Don Cesar, The Montrose West Hollywood, Le Meridien Vienna, Banyan Tree, and many Intercontinentals, to name a few.
Optii helps hotels work smarter, not harder and enables you to do more with less.
Optii is backed by Thayer Ventures and prior to Optii, Katherine was a Venture Partner with Thayer Ventures as well as Global Head of Innovation and Amadeus Ventures at Amadeus IT Group in Madrid.

Let a Robot do the heavy lifting while you get back to what’s important

presented by

Bianca Porto Barga

Director of Sales, North America

About Bianca

Bianca’s 17 years of hospitality experience range from Revenue Management, Distribution and Sales.

She worked for brands like Accor, Morgans Hotel Group and Palihouse.

Tech has always been a passion for her with hospitality, and she joined Asksuite in 2020 to help hotels increase their direct sales and assist the operational teams.

About AsksuiteAsksuite is a global leader in omnichannel intelligent communication for hotels and resorts. The company developed the first 24-hour chatbot focused on increasing direct bookings. The platform provides centralized control of all hotel communication channels with maximum automation.

Providing a great guest experience thanks to automation

presented by

Andrew Martin

Customer Experience Manager

About AndrewAndrew has spent the better part of 13 years bridging the gap between software and users, in order to provide the best customer experience possible.
To that end, he joined GuestJoy in 2018 with the mandate of changing and furthering the product to its fullest potential, while keeping it practical and simple for the users, and ultimately, guests!
A technologist at heart – but with his passion for succinct, simple communication, and with a dash of good humour, he aims for 110% in everything he does.
Also, he never travels without a jar of Vegemite.
About GuestJoyGuestJoy’s mission is to empower hotels to provide their guests with a complete guest experience – one that aligns with current guest expectations.
Guests benefit from having a safe online check-in, the ability to customise their stay, and super-easy way to provide their feedback to the hotel.
Hotels benefit from eliminating lines at reception and freeing up staff, supercharging their TrevPAR while providing guests with amazing experiences, and by boosting reviews on popular review platforms such as Tripadvisor and Google.
Add to that, a swathe of other useful functionality, and it makes GuestJoy the perfect system for any kind of property wanting to modernise both their operations and the guest experience.

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